How can we help?
How do I reset my password?
If you have forgotten your password, you can request a password reset.
You will receive an email to the email address associated with your RateSetter account containing a unique link. Simply follow the link within 24 hours and follow the prompts to nominate a new password.
How do I log in to my account?
You can login to your account via the Members Portal using your email address and password.
How do I update my address?
If you have recently changed your residential address, please update us by emailing contact at ratesetter.com.au.
We will require a document to verify your new residential address; this could be a recent utility bill, updated driver’s licence, or bank statement.
How do I close my account?
If you wish to close your account, please send an email to contact at ratesetter.com.au. Unfortunately, we are unable to delete your account because regulatory obligations require us to retain account details for up to ten years. You can be assured that your data is stored securely and will not be made available to third parties without your consent.
What happens if an investor passes away?
In the unfortunate event that a RateSetter account holder passes away, we can transfer control of the account to the executor of their estate. To complete this transfer, and depending on the type of lending account, we will usually require a copy of the death certificate and a copy of probate.
If the executor wishes, we can stop reinvestments and set up an auto-withdrawal so that funds are transferred back to a nominated bank account. Alternatively, the executor can take over the lending account if they would like to continue lending with RateSetter.
CRS frequently asked questions
What are the Common Reporting Standards?
The Common Reporting Standard (CRS) is a new information-gathering and reporting requirement for financial institutions in participating countries (including Australia), to help fight against tax evasion and protect the integrity of tax systems.
What is reportable?
The CRS seeks to establish the tax residency of customers. Under CRS, financial institutions are required to identify customers who appear to be a tax resident outside of Australia and report certain information to the ATO. The ATO may then share that information with the tact authority where you are a tax resident.
Why are you asking me for my jurisdiction(s) of tax residency?
Under CRS, the ATO required us to collect and report certain information relating to our customers’ tax statuses. If you register to become a member of the RateSetter Lending Platform, or have opened an account after 31 July 2017, we will ask you to certify a number of details about yourself. This process is called “self-certification” and we are required to collect this information under the CRS.
How is my tax residence defined?
This will depend on where you live and your circumstances. Please contact a professional tax adviser or check the ATO website for more information on how to determine your tax residency. RateSetter cannot give tax advice.
How often will I need to provide this information?
Once we have a valid self-certification on file, you will only be asked to complete another when you update certain information on your account or we believe your reportable status may have changed.
Will RateSetter respect my data privacy?
Where can I find further information and advice?
The ATO has published a simple guide to CRS (and the related regime for US tax residents, FATCA).