BNPL Code of Practice

Buy Now Pay Later - Code of Practice

We are a member of the Australian Financial Industry Association and became a signatory of the Buy Now Pay Later Code of Practice (BNPL Code) on 29 June 2022.

This means the BNPL Code applies to Plenti’s Zero-Interest Payment Plans entered into from 29 June 2022.

A copy of the BNPL Code can be found here.

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Compliance with BNPL Code

Our compliance with the BNPL Code:

The BNPL Code is an important set of standards designed to promote high standards of service for customers and build best practices across the BNPL Industry.

The commitments in the BNPL Code include obligations to:

  1. Focus on our customers by ensuring that our product is suitable for you
  2. Be fair, honest and ethical in all our dealings with customers
  3. Keep customers informed about our products
  4. Provide you with an accessible and transparent complaints process
  5. Ensure that customers have access to a fair and accessible hardship process for customers experiencing financial difficulty

Our hardship policy and complaints policy can be found below:

Complaints policy informationFinancial hardship information
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