We, Perpetual Corporate Trust Limited and Plenti Finance Pty Limited, will assess your hardship application in accordance with our Financial Hardship Policy.
What role does the credit provider and Plenti play?
The credit provider under your loan contract, it provides a mechanism under which customers are able to apply to have a loan contract varied, in circumstances where the customer is experiencing financial hardship.
Plenti will process hardship applications on behalf of the credit provider.
The credit provider offers specifically tailored treatment for their customers who are experiencing financial hardship. If you believe you are experiencing financial hardship and have a debt that is owed to the credit provider, then we will work with you to find a mutually workable solution for repayment of it.
Our Financial Hardship Policy is based on two key commitments:
1. Our Commitment to You
- If you make an application to us for financial hardship variation we will give that application proper consideration
- We will always respond to an application in a prompt and efficient manner and at least within 21 days of the date you submit your hardship application.
- Where there is evidence that you are experiencing financial hardship (or will be under our standard repayment terms), we will work with you to find a solution which you can manage
2. Your Commitment to Us
There are certain things you must commit to doing in order to allow us to consider your financial hardship application and possibly vary your repayment terms or your contract conditions with us:
- You must provide us with reasonable reason/s for the cause of your financial hardship
- You must provide evidence of the reason/s in a reasonably prompt manner (usually at the time you advise us of your hardship)
- You must cooperate with us, and must respond to reasonable requests we make to you for further information and/or documentation
To make an application
To start an application to vary your loan due to financial hardship, please follow these simple steps:
1. Answer the questions in the below hardship application form.
2. Provide us with copies of documentation via email wherever possible, to support the information you have given us (such as termination of employment letter, Centrelink advice, Financial Counsellor’s Advice etc.)
Application Review
On receipt of the information, we may contact you by telephone to discuss any matters which will assist achieve the best outcome for both you and us.
We will provide you with a response by email to your application within 21 days. If we approve your application we will provide you with the details of the variation. If we are unable to vary your contract we will provide you an explanation of the reasons for this. We may also provide a notice requesting further information from you.