Compliance

RateSetter takes its legal and compliance obligations seriously.

Legal and regulatory compliance information

RateSetter is regulated by the Australian Securities and Investments Commission (ASIC) and is the first peer-to-peer lending company in Australia to be licensed to accept retail investors.

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Regulatory licences

RateSetter holds Australian financial services licence (AFSL) number 449176 and Australian credit licence (ACL) number 449176. To gain and then comply with its AFSL and ACL licences, RateSetter has to meet a number of thresholds, not limited to: meeting senior management experience and competency requirements; meeting minimum operating capital requirements; appropriately segregating investor funds; commissioning annual audits of segregated bank accounts; employing appropriate credit and affordability assessments; providing clear rules governing use of the platform; maintaining marketing and customer communications that are clear, fair and not misleading; providing secure and reliable IT systems; and providing fair complaints handling.

Registered managed investment scheme

RateSetter is the responsible entity of the RateSetter Lending Platform ARSN 169 500 449, a managed investment scheme that is registered with ASIC.

The registration of the RateSetter Lending Platform with ASIC requires RateSetter to comply with obligations additional to those under its AFSL and ACL. Amongst other things RateSetter must maintain a compliance committee to oversee compliance with its regulatory obligations and licence conditions; commission annual audits of the financial records of RateSetter and the RateSetter Lending Platform itself; commission an annual audit of RateSetter’s adherence to its compliance obligations; meet increased minimum operating capital requirements; produce a Product Disclosure Statement for the RateSetter Lending Platform that clearly describes, amongst other things, the key features, benefits, risks and fees of its offering; and meet certain continuous disclosure obligations to investors.

To invest in loans through RateSetter, you must first register and then become a member of the RateSetter Lending Platform. Detailed information about the RateSetter Lending Platform is available in our Product Disclosure Statement, which you should read before making any decision about your investment choices.

Holding of investor funds

When you invest in the RateSetter Lending Platform, the funds in your holding account are held on trust, in a bank account with an Australian authorised deposit-taking institution held by the appointed custodian for the RateSetter Lending Platform. These funds are held separately to RateSetter’s own funds. The custodian also acts as the legal lender of record in relation to loans made to borrowers.

An important characteristic of the RateSetter Lending Platform is that each investor’s portfolio (i.e. cash and loans) is held by RateSetter as a separate trust for that investor. We think this is important as we believe this helps to minimise an investor’s risk.

The parent company of RateSetter Australia RE Limited is RateSetter Australia Pty Limited ABN 29 161 376 638. RateSetter Australia Pty Limited provides various services to RateSetter Australia RE Limited.

RateSetter Australia Pty Limited is an associated entity of Retail Money Market Limited, a company based in London, England, which holds the “RateSetter” trademark. Retail Money Market Limited was founded in 2009 by Rhydian Lewis and Peter Behrens, and is one of the largest peer-to-peer lending operators globally.

Terms and conditions

By accessing or using the Website or the Platform, you agree to be bound by our Terms and Conditions. If you do not agree to our Terms and Conditions or any revisions of this Website, you should not use this Website and/or any information derived as a result of the use of this Website, including the Platform.

View our Terms and Conditions

Privacy policy

We are committed to putting you in control of your privacy, whilst maintaining our primary responsibility to ensure that RateSetter is a secure way to borrow and invest money. These responsibilities extend to, amongst other things, fraud, money laundering and other crime prevention; to careful credit assessment using manual and automated data collection; and to validating the identity of all users of RateSetter in accordance with Australian laws.

View our Privacy Policy

Complaints handling

We hope you will not have cause to do so, but if you have a complaint, in the first instance, please email us at complaints@ratesetter.com.au or call us on 1300 768 710. Please include brief details of your complaint and your RateSetter account number if possible.

If you feel we haven’t addressed your problem adequately after using our internal complaints procedure, we can provide you with the contact details of the Financial Ombudsman Service, of which RateSetter is a member (number 32003).

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